Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Information about the company that processes your data:

 

Name: "PANDEA 2022" EOOD

UIC/BULSTAT: 207067555

Office and management address: Smolyan, 45 "Spartak" St

Address for correspondence: Smolyan, 45 "Spartak" St

Phone: +359 896 965 335

Email: pandeabeauty@gmail.com

Website: www.pandeabeauty.com

 

Information about the competent supervisory authority for the protection of personal data

 

Name: Personal Data Protection Commission

office and management address: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2

Address for correspondence: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2

Phone: 02 915 3 518

Website: www.cpdp.bg

 

"PANDEA 2022" EOOD carries out its activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data. This information is intended to inform you about all aspects of the processing of your personal data by the Company and the rights you have in relation to this processing.

Basis for collecting, processing and storing your personal data:

Art. 1. The administrator collects and processes your personal data in connection with the use of the Pandea beauty electronic store and the conclusion of contracts with the company on the basis of Art. 6, para. 1, Regulation (EU) 2016/679 (GDPR), and more specifically on the following grounds:

Express consent received from you as a customer;
Fulfillment of the Administrator's obligations under a contract with you;
Compliance with a legal obligation that applies to the Administrator;
For the purposes of the legitimate interests of the Administrator or a third party;

Purposes and principles in the collection, processing and storage of your personal data

Art. 2. (1) We collect and process the personal data that you provide us in connection with the use of the electronic store and the conclusion of a contract with the company, including for the following purposes:

creating a profile and providing full functionality when using the online store;
conclusion and performance of a contract at a distance;
individualization of a party to the contract;
accounting purposes;
statistical purposes;
protection of information security;
ensuring the performance of the contract for the provision of the relevant service.
sending a newsletter if you wish;


(2) We observe the following principles when processing your personal data:

legality, good faith and transparency;
limitation of processing purposes;
relevance to the purposes of the processing and minimization of the data collected;
accuracy and timeliness of data;
limitation of storage in order to achieve the objectives;
integrity and confidentiality of processing and ensuring an appropriate level of personal data security.


(3) When processing and storing personal data, the Administrator may process and store personal data in order to protect the following legitimate interests:

fulfillment of obligations to the National Revenue Agency, the Ministry of Interior and other state and municipal entities.

What types of personal data does our company collect, process and store

Art. 3. (1) The company performs the following operations with the personal data provided by you for the following purposes:

Registration of a user in the e-store and execution of a remote purchase and sale contract - the purpose of this operation is to create a profile for using the e-store to purchase goods and provide contact details for delivery of purchased goods. Registering and creating an account to use the online store is not a mandatory step of providing the service and it is available to a large extent without creating an account.
Conclusion of the impact assessment: Based on the impact assessment carried out, the operation "Registration of a user in the e-shop and execution of a contract of purchase and sale at a distance" is permissible to carry out and provides sufficient guarantees to protect the rights and legitimate interests of the subjects of the data in accordance with the requirements of the GDPR.
Conclusion and execution of a commercial transaction with a customer or partner - the purpose of this operation is the conclusion and execution of a contract with a commercial partner or customer and its administration. Given the limited scope of the collected personal data and the fact that some of them are collected from publicly available sources, conducting an impact assessment is not necessary to conduct an impact assessment of the operation.
Sending a newsletter (newsletter) - the purpose of this operation is to administer the process of sending newsletters to customers who have indicated that they wish to receive them. Given the limited scope of personal data collected, the evaluation ofimpact it is not necessary to carry out an impact assessment of the operation.
Exercising the right of refusal or making a complaint - the purpose of this operation is to administer the process of exercising the right of refusal or complaint by the customer. Given the limited scope of personal data collected, conducting an impact assessment is not necessary to conduct an impact assessment of the operation.
(2) The administrator processes the following categories of personal data and information for the following purposes and on the following grounds:

Your individualizing data (email, address, etc.)

Purpose for which the data is collected: 1) Making contact with the user and sending information to him, 2) for the purposes of user registration in the online store, as well as 3) for sending an information letter.
Basis for processing your personal data - With the acceptance of the general conditions and registration in the electronic store or placing an order without registration, or upon concluding a written contract, a contractual relationship is created between the Administrator and you, on the basis of which we process your personal data - art. . 6, para. 1, b. (b) GDPR. Your data for sending a newsletter is processed based on your express consent - Art. 6, para. 1, b. (a) GDPR.
Delivery data (email, phone, address, etc.)

Purpose for which the data is collected: Fulfillment of the administrator's obligations under the sales contract and delivery of the purchased goods.
Basis for processing your personal data - With the acceptance of the general conditions and registration in the electronic store or placing an order without registration, or upon concluding a written contract, a contractual relationship is created between the Administrator and you, on the basis of which we process your personal data - art. . 6, para. 1, b. (b) GDPR.


Additional data provided by you - If you wish to complete your profile, you can fill in your name, surname, phone number.

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